Durango Motor Company

Good people. Fair prices. Great product. Excellent service dept. And yaya yatta yatta yatta.

DMC continues to miss the mark on every aspect and every time. I've been waiting for a speed sensor for 6 weeks. Without it, none of the truck's safety features work for winter driving. No ABS. No traction control. And dozens of other systems as well. This part sat for over 2 weeks in their parts dept without a call. I called and spoke with 8 different people, all of whom just hung up on me. I spoke to Tom the GM, and he said (and my dash cam has recorded) verbatim. "We don't call customers back. It's so much a part of our company policy that none of our employees even have VoiceMail, because you know how it is. People dont call back so we just don't."

I would rather drive an hour away and have a company care than this complete and utter disdain for their customer. And we were going to buy a brand new Rav 4 from them this month. WERE.

We will go to Farmington where they value a customers business.

Please note: this review is in regard to the SERVICE DEPARTMENT and customer service, not Sales.
This dealership is beyond incompetent and is reprehensible on every possible level. I would never, ever recommend dealing with them in any capacity - spend the gas and drive to Farmington or further afield. Our saga with Durango Motor Company's Toyota department began in early 2023 with a faulty fluid exchange that was performed on one of our Tundras. As assessed by independent mechanics, they overtightened the plug in the rear diff, causing it to catastrophically fail (gushing gear oil) in a very remote part of NM. The end result was a completely trashed rear diff that required replacement. We were eventually able to trailer it to DMC for repair. After delays and so many unanswered phone calls that I was calling Toyota's actual company customer service reps on a 48hr basis with still no reply from DMC, a new (used) rear diff was installed. As we ended up discovering, during this period (that ended up lasting months) the Tundra was sitting on the DMC lot, completely unlocked. At this point, I went in in person and spoke to staff members that had no record of the initial repair order and claimed no awareness of, at times, daily calls from us and also at least three calls from Toyota itself. After reviewing the repair invoice I noticed that we were being billed for an entire rear axle assembly when it was confirmed that only the diff was replaced, at which point I went out to the truck with a DMC Toyota service representative who confirmed that no, there was no new axle - only the rear diff as previously discussed. Not only does DMC not stand behind their initial failed servicing, but they bill for items that are not installed at all. This company is a complete scam who wishes only to rip you off. At the time we owned seven Toyotas, two of which had been previously purchased from DMC and five of which we had been paying DMC to service. One of these had new struts and shocks installed in early 2023, however DMC mechanics failed to attach the replacement parts correctly to the truck frame, causing the struts to drop into the tires and cause great damage, and could have easily caused an extremely bad wreck had we not noticed the failure. DMC Toyota tried to bill us for all of the damages, but ultimately covered the (large) repair costs and new tires after they were unable to find any other explanation beside their own faulty workmanship. Unfortunately this was not the case with the aforementioned Tundra, and we were stuck paying for repairs and a part that was not ever installed ("We can give you a discount, but can't change the line on the invoice for the axle").

Please, please, never entrust this dealership with your vehicle. It could, at best, cost you thousands of dollars and months without your vehicle. Durango has many better and far more ethical independent mechanics.

I'm the easiest customer ever. I bought the first car I test drove, didn't haggle, I was nice and friendly. Female, buying a car by myself. I got bamboozled even though I tried real hard not to get screwed in this car purchase. #FAIL

Eric akin + Jason fink + Devin Beam are the sales person, finance person, and sales manager that scammed me by selling me a 30k mile warranty when it was proposed as a 100k mile warranty. Now that I've noticed the discrepancy nobody can return multiple phone calls, or emails, nor have they provided the ACTUAL replacement warranty.

Next UP: I paid my sales tax with purchase of the car and live in another state. I purchased the car 9/27/22 and still to this day, have no way to register it because paperwork and funds held are still in limbo with dealership. It's Jan 7th, I've had the car 3.5 months. The temp tag that came with the car expired before thanksgiving.

2 stars only because they have a slushy Dr Pepper machine in the lobby for customers.

i worked with Harold and although the process took a little long they brought me dinner. The car is great and in enjoying it very much

My truck broke down 900 miles from home. Had it towed into durango motor co since it was the closest dealership. After blowing smoke up my ass about what they thought the problem could be they just wiped the code and said it was all good. Truck drove decent for about half a day when the same problem started. I limped it back to them and all they did was scan the ECU. Had me wait 4 hours just to tell me that the truck is fine and they found no problems. Got back on the road for about 2 hours when the truck broke down completely. Their Toyota service department is either completely incompetent or lazy crooks.

Took the truck to the next closest dealership and they had the problem found, and fixed in under 2 hours.

And the award for the WORST BUSINESS in Durango goes to: DURANGO MOTOR COMPANY! The Service Department doesn't have a clue how to book an appointment without messing it up, over and over again. Their mobile service was launched at a time when there is no infrastructure to support it. The folks at Service don't even know it exists, even though they started it two months ago. The left hand has no idea what the right one is doing. No way to run a customer-oriented business. They're just great at selling you a car, but have no expectations beyond that. None whatsoever. The way they treat customers is appalling and not seen anywhere else.

I had a horrible experience and ended up wasting a lot of time and money. I live in Albuquerque, and I saw that they had the car I wanted in their website. In fact, according to their website they had several. I confirmed the availability with the salesperson Marcos. I faxed Vanessa my trade in info documents to assure that all my ducks were in a row. She said that they were all I needed. I scheduled a test drive and went down. and spend the night in Farmngton on Sunday 9/3/2023. The company clearly had my number. They never called to say that the car had been sold on Saturday. Marcos did call the morning of my test drive to confirm the appointment. He told me they sold the vehicle but had two almost exactly like it in stock. That was not true. The vehicles he showed me were not hybrids. I lost a thousand dollars and wasted time on their lack of courtesy. Curiously, the vehicle they said they sold still show up on their website as do other vehicles they say they already sold which makes me wonder if I was the victim of a bait and switch. I looked them up. They are not accredited with the Better Business Bureau. I am still interested in a Kia, but will not be returning there and will be advising other would-be buyers I know to look elsewhere.

We had a fantastic experience at DMC. The salesman , Zach, was very responsive and attentive. Drove 4 hours for a Tacoma and worth the drive . Highly recommend you go see Zach !

I got to meet Management & Staff @ Durango Motors today and was grateful they had contacted me to see where we could work together. They were kind enough do complete a VIN# verification for me and updated me on Ford's 2021 ordering cycle for our Unicorn T350 AWD passenger van. Turns out, it might not be a "unicorn" after all!

Also checked out their Ford "Quick Lane" Service and was impressed to be greeted by a kind and knowledge Service Advisor when I walked up. Will make an appointment later this month to have our Mustang GT serviced there. Quick Lane also does Ford Fleet vehicles, so will be taking Fleet F150 4x4 there as well.

Looking forward to our future visits to our new hometown Ford Dealer!