SERVPRO of Durango

This company's motto should be: "Make it Like You Never Owned It." This Servpro is nothing more than a bunch of thieves masquerading as professionals, claiming to help, but doing the exact opposite. I hired them after a fire in my storage unit. They were supposed to do a complete inventory of my things they moved to their location, per the contract, website, managers and what they told my insurance company. After 6 months, I had to send a letter of demand to retrieve my possessions, only to discover that they cleaned NOTHING, but instead stole the items least damaged and most valuable and personally significant. They pawed through every box, bag and container, haphazardly dumping what they didn'want into random cardboard boxes. To add insult to injury, I had to pay them!
I should've noticed the other reviews are all fake. No business has perfect ratings.
I never received an inventory, because they couldn't make one, as more than half of my things are missing, including passport, social security card, medical and financial records and irreplaceable family heirlooms. Jennifer Nix, the "contents manager," and Tony the manager, lied to my face as they ripped me off, reassuring me everything would be ok (for their pockets, yes.) I'm aware of two others they've done this to as well.
These people are not going to help with anything more than helping themselves to your property and charging ridiculously inflated rates for doing so. BEWARE!

When trouble hits, it is hard enough trying to cope with what needs done. It was so nice to have a professional honest company respond so fast and do such an excellent job. I would highly recommend servprodurango and would 100% use them again, should the need present itself. Thank you!!